Terms of Service

1. Definitions

• “Operator”, “we”, “us” — the company named above, which provides the Service.
• “Merchant” — a business that subscribes to the Service to run a loyalty programme.
• “Customer” — an individual who joins a Merchant's loyalty programme and collects stamps.
• “Content” — logos, images, text, and settings uploaded by a Merchant.

2. The Service

RevoStamp is software-as-a-service that lets a Merchant run a digital stamp-card loyalty programme. Customers scan a QR code, register with their name and phone number, and collect stamps on subsequent visits, which the Merchant approves.

We provide the software. The loyalty programme itself — the reward offered, the number of stamps required, and the honouring of any reward — is defined and delivered by the Merchant, not by us.

3. Eligibility and accounts

Merchant accounts may only be created by a person authorised to bind the business. You are responsible for keeping credentials confidential and for all activity under your account.

Customers must be at least 16 years old, or have the consent of a parent or guardian, to join a loyalty programme.

4. Fulfilment policy

The Service is delivered electronically. There is no physical product and no shipping.

Access is provisioned immediately after a subscription is activated and payment is confirmed — normally within a few minutes, and in any case within twenty-four (24) hours. Provisioning consists of activating your store, its administrator account, and its public page.

Where a plan includes optional onboarding assistance, that assistance is scheduled with you by email after activation.

Rewards promised inside a Merchant's loyalty programme are fulfilled by that Merchant at its own premises. We are not a party to that transaction and do not fulfil, honour, or guarantee any reward.

5. Fees, billing, and refund policy

Subscription fees, the billing period, and applicable taxes are those displayed at the time of subscription. Prices are stated in Algerian Dinar (DZD) unless indicated otherwise.

Subscriptions renew automatically for successive periods unless cancelled before the renewal date. You may cancel at any time from your account or by contacting us; cancellation takes effect at the end of the current paid period.

• Cooling-off: you may request a full refund within fourteen (14) days of your first paid subscription, provided the Service has not been used in a material way (for example, no live customer registrations).
• Monthly plans: fees already paid for the current period are not refundable, but you keep access until the end of that period.
• Annual plans: if you cancel mid-term, you may request a pro-rata refund of the unused complete months, less any discount attributable to the annual commitment.
• Service failure: if a confirmed defect attributable to us prevents you from using the Service for more than seventy-two (72) consecutive hours, you may request a pro-rata credit or refund for the affected period.
• No refund is due for periods during which the Service was available but unused, or where an account was suspended for breach of these Terms.

6. How to request a refund

Send a request to [email protected] from the email address registered on the account, stating the account name and the reason. We acknowledge requests within five (5) business days and resolve eligible requests within fourteen (14) days, refunded to the original payment method.

Nothing in this section limits any non-waivable right you may have under Algerian consumer protection legislation.

7. Acceptable use

• Do not upload content that is unlawful, misleading, obscene, or infringes anyone's rights.
• Do not enter a person's personal data without a lawful basis to do so.
• Do not attempt to access another Merchant's data, probe or attack the Service, or bypass rate limits and access controls.
• Do not resell or sublicense the Service without our written agreement.
• Do not use the Service to send unsolicited commercial messages.

8. Merchant responsibilities regarding personal data

For personal data about its Customers, the Merchant is the data controller and we act as processor on the Merchant's instructions. The Merchant is responsible for informing its Customers, obtaining any required consent, and honouring their rights.

The Merchant must not use the Service to collect special categories of data (health, religion, political opinions, biometric or genetic data, or similar).

9. Intellectual property

The Service, its software, and its design remain our property. You receive a limited, non-exclusive, non-transferable right to use it for the duration of your subscription.

Content you upload remains yours. You grant us only the licence needed to host, display, and back it up in order to operate the Service.

10. Availability and support

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance is announced in advance where reasonably possible.

Support is provided by email at [email protected] during business days.

11. Warranty disclaimer

To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available”, without warranty of any kind, whether express, implied, or statutory. We specifically disclaim any implied warranty of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the Service will meet your requirements or produce any particular commercial result — including any increase in customer retention or revenue.

This clause does not exclude any warranty or right that cannot lawfully be excluded, in particular under Algerian consumer protection law where it applies to you.

12. Limitation of liability

To the maximum extent permitted by applicable law, we shall not be liable for indirect, incidental, special, consequential, or punitive damages, nor for loss of profits, revenue, goodwill, business opportunity, or data, however caused and under any theory of liability.

Our total aggregate liability arising out of or relating to the Service in any twelve (12) month period shall not exceed the total amount you actually paid us for the Service during that period.

We are not liable for a Merchant's failure to honour a reward, for the conduct of any Merchant or Customer, or for losses caused by your failure to keep credentials secure.

Nothing in these Terms excludes or limits liability for fraud, for wilful misconduct or gross negligence, for death or personal injury caused by negligence, or for any other liability that cannot lawfully be limited.

13. Indemnity

You agree to indemnify us against third-party claims arising from your Content, your use of the Service in breach of these Terms, or your breach of data protection obligations toward your Customers.

14. Suspension and termination

We may suspend or terminate an account for material breach of these Terms, non-payment, or unlawful use, with notice where practicable and immediately where necessary to protect the Service or third parties.

On termination, access ends. You may request an export of your data before termination and for thirty (30) days afterwards, after which data is deleted in accordance with our Privacy Policy.

15. Changes to the Service or these Terms

We may modify the Service and these Terms. Material changes are notified by email or in-app at least thirty (30) days before they take effect. Continuing to use the Service after that date constitutes acceptance. If you do not accept a material change, you may cancel and request a pro-rata refund of any prepaid, unused period.

16. Governing law and disputes

These Terms are governed by Algerian law. The parties shall attempt to resolve any dispute amicably. Failing agreement within thirty (30) days, the dispute shall be submitted to the competent courts of Algiers, without prejudice to any mandatory jurisdiction protecting consumers.

17. Contact

RevoStamp — online service operated from Algeria. Email: [email protected]. Telephone: +213 780 73 91 81.